| re: $12 a ticket???!! | |
| Posted by: | Guillaume 11:42 am EST 11/17/14 |
| In reply to: | Disney Theatrical Announces Ticket Exchange Policy Unprecedented in Commercial Broadway Theatre - Official_Press_Release 11:23 am EST 11/17/14 |
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| So now they are charging $12 a ticket to do what many other Broadway theatres do customarily for free AS A COURTESY to their audiences. I know that all tickets say "no exchanges", but exchanges have always made anyway AS A COURTESY, at least in my experience of several decades of theatregoing. Spin it as you like in a press release, but I don't see this as a good thing for Broadway theatregoers down the road. This is just another money stream along with facility fees, handling fees, etc. and it won't be long till all theatres are charging 12, 15 or 20 dollars to change seats if you get sick. | |
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| re: $12 a ticket???!! | |
| Posted by: | OnceMoreWithFeeling 01:59 pm EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - Guillaume 11:42 am EST 11/17/14 |
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| Key word is courtesy. And as many theaters i've had extend that courtesy, many have not. Particularly during the busier seasons. I can't stand how entitled some people are. No refunds/exchanges are clearly printed and now that some theaters are nice enough to consider other dates for exchange, they are required to exchange? A $12 feee is very Disney but also necessary. It provides a cushion for those that fall ill but also a reminder for others to check their ticket times, allow for traffic etc. (Side note: getting really sick of seeing people walk in at 8pm for a 7pm show saying, "sorry we didn't check the tickets" I know when I pay $100+ for something, I check the (not so fine) print) If you miss the show, it used to be on you but now there are more options. Ticketmaster/telecharge is a whole other issue but saying Disney will cause them to raise prices is like saying loud music promotes violence. | |
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| re: What I'm sick of, OMWF, is ... | |
| Posted by: | NewtonUK 01:42 pm EST 11/19/14 |
| In reply to: | re: $12 a ticket???!! - OnceMoreWithFeeling 01:59 pm EST 11/17/14 |
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| ... people coming in a 8.05 for an 8.00 show and being seated, because the 1556 of us who arrive on time are asked to wait til 8.10 or 8.12 at most shows for the 10-20 rude people without watches to be seated. If I have $450 to the Met, and my waiter doesn't bring the check quickly, or I can't find a parking spot, or my train is delayed, or there was a lot of traffic at the tunnel/bridge, and I arrive at 8.01, I am not admitted til intermission. And I don't get a refund or exchange. Why should I? I mistakenly arrived for a performance of KING LEAR at the NT aeons ago that started at 6.30pm - I thought it was 7.30, I didnt read my ticket. It would never cross my mind to hold the theatre accountable to fix my stupidity. All I'm saying is - if all Broadway shows began a policy of starting on time, no latecomer seating - after about 1 year, there would be no latecomers. We all know that 5 minutes late is never a problem on Broadway. I remember seeing the recent dismal revival of BETRAYAL - emails were sent to all ticket holders telling us sternly to arrive on time as the show would start at the stroke of 8pm,. and no latecomers will be seated, no refunds, no exchanges. OK. There I was in my seat at 7.45. 8.00 came. 8.0 came. 8.10 came. No show had started. I asked my usher who said - 'Oh, we want to be polite to everyone - we don;t want anyone to miss the show'. It started at 8.14. Balderdash. | |
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| re: What I'm sick of, OMWF, is ... | |
| Posted by: | Ann 01:55 pm EST 11/19/14 |
| In reply to: | re: What I'm sick of, OMWF, is ... - NewtonUK 01:42 pm EST 11/19/14 |
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| I've gotten similar emails (seems to happen more frequently in recent years) for plays - just this month for The River and A Delicate Balance. I think it's good to remind. But, personally, there are enough big things in life for me to get upset about. Things happen and sometimes people are late (if I could single out the repeat offenders, I'd laser-beam my disgust right at them, but I can't). I feel the same about (a moderate amount of) noise from the audience. Last weekend in the second act of A Delicate Balance I swear half the audience coughed. But the weather was crappy and theatre involves live human beings. (Not saying you shouldn't balderdash away - different strokes and all.) | |
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| re: $12 a ticket???!! | |
| Posted by: | twocents 09:35 am EST 11/18/14 |
| In reply to: | re: $12 a ticket???!! - OnceMoreWithFeeling 01:59 pm EST 11/17/14 |
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| I'm with you. People have gotten WAY too comfy with the soft, unofficial exchange system. Well, here's a jolt of java! I would have preferred a nice round $10 fee. That is my only quibble. | |
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| re: $12 a ticket???!! | |
| Posted by: | Guillaume 03:56 pm EST 11/18/14 |
| In reply to: | re: $12 a ticket???!! - twocents 09:35 am EST 11/18/14 |
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| So just curious, who are these "people"? How many of them are there? How often do they exchange that they are WAY too comfy as opposed to just comfy? Is this just conjecture or do you somehow have background statistics to show how many exchanges are made, and how often by the same "comfy" people? It would be enlightening to see those stats. | |
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| re: $12 a ticket???!! | |
| Posted by: | Guillaume 03:59 pm EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - OnceMoreWithFeeling 01:59 pm EST 11/17/14 |
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| "I can't stand how entitled some people are." Who said anything about being "entitled" to a change? Companies used to try and help out ticketholders that perhaps had an emergency or sickness or bad weather delaying flights, and they did so without charging an exhorbitant fee to do so, it was known as kindness and understanding. It was called good public relations and customer service and maybe even feeling sorry without having a human gesture being turn into a mercenary transaction and additional money stream. | |
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| i think this is different | |
| Posted by: | dramedy 12:06 pm EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - Guillaume 11:42 am EST 11/17/14 |
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| isn't the current policy based on availability--you don't actually pick the future date and get issued a new ticket--you show up with your expired ticket on the day you want to go and hope to get in. Fine for people living in NY area and single, not so fine for locals that have to coordinate getting the kids to theater. This allows you to exchange for a specific date in the future, so one can plan on attending. Especially popular shows like Lion King and Alladin that tend to be sold out close to the performance time--so courtesy exchange is rather meaningless. if you buy on ticketmaster, you can get the insurance for cancelling, which might be less than $12. | |
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| Ticketmaster has never been big on customer service | |
| Posted by: | lowwriter 05:50 pm EST 11/17/14 |
| In reply to: | i think this is different - dramedy 12:06 pm EST 11/17/14 |
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| So the $12 fee isn't surprising to me. Telecharge has exchanged tickets for me, and even refunded tickets for me, but I wonder if they will start charging soon. | |
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| re: i think this is different | |
| Posted by: | Guillaume 12:50 pm EST 11/17/14 |
| In reply to: | i think this is different - dramedy 12:06 pm EST 11/17/14 |
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| good points. I've never had to exchange for a family of five or so but I have exchanged two tickets and been able to choose my dates in advance, with no charge. Maybe its just the nice folks at the Booth and other theatres; I hope that doesn't change. | |
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| re: i think this is different | |
| Posted by: | MarjorieMae 08:19 pm EST 11/17/14 |
| In reply to: | re: i think this is different - Guillaume 12:50 pm EST 11/17/14 |
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| Last season I was double booked and asked the box office of Betrayal if I would be able to exchange since I figured that was the easier one to re-sell. They were very nice and all I had to pay was the difference in ticket price. | |
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| re: i think this is different | |
| Posted by: | Zelgo 03:27 pm EST 11/17/14 |
| In reply to: | re: i think this is different - Guillaume 12:50 pm EST 11/17/14 |
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| If Disney makes alot of money on this, you bet it will change at every other theatre too. | |
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| re: i think this is different | |
| Posted by: | enoch10 02:59 pm EST 11/17/14 |
| In reply to: | re: i think this is different - Guillaume 12:50 pm EST 11/17/14 |
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| you got really lucky. the standard procedure is to post date which means you show up and hope they have seats - and even this is not required. | |
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| re: i think this is different | |
| Posted by: | Guillaume 04:02 pm EST 11/17/14 |
| In reply to: | re: i think this is different - enoch10 02:59 pm EST 11/17/14 |
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| It is not required but if you act politely and respectfully while explaining your problem it gets you a lot of return kindness from the staff I have found. Regarding the post dating, the box office gives you a phone number to call to see if seats are available before you show up at the box office, its very courteous and thoughtful and FREE. | |
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| re: i think this is different | |
| Posted by: | enoch10 11:13 pm EST 11/17/14 |
| In reply to: | re: i think this is different - Guillaume 04:02 pm EST 11/17/14 |
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| >> It is not required but if you act politely and respectfully while explaining your problem it gets you a lot of return kindness from the staff I have found. not always. there are shows that don't post date. period. sold out genuinely limited runs for example. i'm all for being polite when asking for a favor, and post dating is a favor, or a courtesy or however you want to look at it but it isn't a service anyone is entitled to. if word has come down no post dating then there wont be any post dating regardless of how politely you ask. | |
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| re: i think this is different | |
| Posted by: | Guillaume 03:58 pm EST 11/18/14 |
| In reply to: | re: i think this is different - enoch10 11:13 pm EST 11/17/14 |
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| good point, so if they are sold out I guess they couldn't charge 12 to change either. | |
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| re: i think this is different | |
| Posted by: | enoch10 09:44 pm EST 11/18/14 |
| In reply to: | re: i think this is different - Guillaume 03:58 pm EST 11/18/14 |
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| i'm curious about how that would work as well. | |
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| i didn't know you could do it in advance | |
| Posted by: | dramedy 01:30 pm EST 11/17/14 |
| In reply to: | re: i think this is different - Guillaume 12:50 pm EST 11/17/14 |
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| luckily, i've never had to do it. This last trip, i had a bad cold and went to the theater to infect everyone. you are welcome. | |
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| re: $12 a ticket???!! | |
| Posted by: | makemlaff 11:45 am EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - Guillaume 11:42 am EST 11/17/14 |
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| within the next year, I suspect this will be commonplace on Broadway. Not making exchanges never made any sense to me, refunds I understand to a degree, but exchanges are kind of a no-brainer. Now that it's a way to bring in more money, I suspect shows will now think exchanges are okay. Curious if Telecharge or Ticketmaster will tack on an exchange fee to benefit them as well... | |
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| re: $12 a ticket???!! | |
| Posted by: | twocents 09:38 am EST 11/18/14 |
| In reply to: | re: $12 a ticket???!! - makemlaff 11:45 am EST 11/17/14 |
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| Do you see this extending to LCT venues? That would really help. I'd hate to pay the $12. But you gotta do what you gotta do. | |
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| re: $12 a ticket???!! | |
| Posted by: | senorvoce 06:18 pm EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - makemlaff 11:45 am EST 11/17/14 |
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| Will the creatives share in the bounty? Will these fees be counted towards royalty percentages? If not, just more pimping of the writers, directors, actors and the rest. | |
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| re: $12 a ticket???!! | |
| Posted by: | makemlaff 08:03 pm EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - senorvoce 06:18 pm EST 11/17/14 |
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| Royalties are generally calculated from the NAGBOR, so I guess it depends if it's taken off the top as part of the adjustment or not. If not, then yes, it would be included in the amounts the royalties are calculated from. Actors don't receive royalties because they're on contracted salaries, so the only actors who would, in theory, benefit would be stars who receive a piece of the box office above their contracted salary. | |
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| re: $12 a ticket???!! | |
| Posted by: | senorvoce 06:29 pm EST 11/17/14 |
| In reply to: | re: $12 a ticket???!! - senorvoce 06:18 pm EST 11/17/14 |
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| Also, a boon for scalpers. Much less risk for speculators. If they get stuck with primo Saturday night tickets, just exchange them and live to sell another day. Way to go Mickey! | |
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| re: $12 a ticket???!! | |
| Posted by: | Guillaume 04:00 pm EST 11/18/14 |
| In reply to: | re: $12 a ticket???!! - senorvoce 06:29 pm EST 11/17/14 |
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| that's an excellent point | |
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| re: $12 a ticket???!! | |
| Posted by: | twocents 09:39 am EST 11/18/14 |
| In reply to: | re: $12 a ticket???!! - senorvoce 06:29 pm EST 11/17/14 |
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| Well, you certainly worked out all the angles! LOL. | |
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| re: $12 a ticket???!! | |
| Posted by: | senorvoce 03:57 pm EST 11/18/14 |
| In reply to: | re: $12 a ticket???!! - twocents 09:39 am EST 11/18/14 |
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| It may not affect Disney so much, but if everyone joins the party, it's really a refund policy. If you don't want your early purchased tickets to a poorly reviewed show, just exchange them for a far out future date. When the show closes before your new performance, bingo! Refund time. Good for the mouse, bad for Broadway. | |
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