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i think this is different

Posted by: dramedy 12:06 pm EST 11/17/14
In reply to: re: $12 a ticket???!! - Guillaume 11:42 am EST 11/17/14

isn't the current policy based on availability--you don't actually pick the future date and get issued a new ticket--you show up with your expired ticket on the day you want to go and hope to get in. Fine for people living in NY area and single, not so fine for locals that have to coordinate getting the kids to theater. This allows you to exchange for a specific date in the future, so one can plan on attending. Especially popular shows like Lion King and Alladin that tend to be sold out close to the performance time--so courtesy exchange is rather meaningless.

if you buy on ticketmaster, you can get the insurance for cancelling, which might be less than $12.


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Ticketmaster has never been big on customer service

Posted by: lowwriter 05:50 pm EST 11/17/14
In reply to: i think this is different - dramedy 12:06 pm EST 11/17/14

So the $12 fee isn't surprising to me. Telecharge has exchanged tickets for me, and even refunded tickets for me, but I wonder if they will start charging soon.


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re: i think this is different

Posted by: Guillaume 12:50 pm EST 11/17/14
In reply to: i think this is different - dramedy 12:06 pm EST 11/17/14

good points. I've never had to exchange for a family of five or so but I have exchanged two tickets and been able to choose my dates in advance, with no charge. Maybe its just the nice folks at the Booth and other theatres; I hope that doesn't change.


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re: i think this is different

Posted by: MarjorieMae 08:19 pm EST 11/17/14
In reply to: re: i think this is different - Guillaume 12:50 pm EST 11/17/14

Last season I was double booked and asked the box office of Betrayal if I would be able to exchange since I figured that was the easier one to re-sell. They were very nice and all I had to pay was the difference in ticket price.


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re: i think this is different

Posted by: Zelgo 03:27 pm EST 11/17/14
In reply to: re: i think this is different - Guillaume 12:50 pm EST 11/17/14

If Disney makes alot of money on this, you bet it will change at every other theatre too.


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re: i think this is different

Posted by: enoch10 02:59 pm EST 11/17/14
In reply to: re: i think this is different - Guillaume 12:50 pm EST 11/17/14

you got really lucky. the standard procedure is to post date which means you show up and hope they have seats - and even this is not required.


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re: i think this is different

Posted by: Guillaume 04:02 pm EST 11/17/14
In reply to: re: i think this is different - enoch10 02:59 pm EST 11/17/14

It is not required but if you act politely and respectfully while explaining your problem it gets you a lot of return kindness from the staff I have found. Regarding the post dating, the box office gives you a phone number to call to see if seats are available before you show up at the box office, its very courteous and thoughtful and FREE.


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re: i think this is different

Posted by: enoch10 11:13 pm EST 11/17/14
In reply to: re: i think this is different - Guillaume 04:02 pm EST 11/17/14

>> It is not required but if you act politely and respectfully while explaining your problem it gets you a lot of return kindness from the staff I have found.

not always. there are shows that don't post date. period. sold out genuinely limited runs for example. i'm all for being polite when asking for a favor, and post dating is a favor, or a courtesy or however you want to look at it but it isn't a service anyone is entitled to. if word has come down no post dating then there wont be any post dating regardless of how politely you ask.


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re: i think this is different

Posted by: Guillaume 03:58 pm EST 11/18/14
In reply to: re: i think this is different - enoch10 11:13 pm EST 11/17/14

good point, so if they are sold out I guess they couldn't charge 12 to change either.


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re: i think this is different

Posted by: enoch10 09:44 pm EST 11/18/14
In reply to: re: i think this is different - Guillaume 03:58 pm EST 11/18/14

i'm curious about how that would work as well.


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i didn't know you could do it in advance

Posted by: dramedy 01:30 pm EST 11/17/14
In reply to: re: i think this is different - Guillaume 12:50 pm EST 11/17/14

luckily, i've never had to do it. This last trip, i had a bad cold and went to the theater to infect everyone. you are welcome.


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