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HISTORIC STATE LEGISLATION PASSED PROTECTING BROADWAY CONSUMER RIGHTS IN TICKET RESALE MARKET
Posted by: Official_Press_Release 05:47 pm EDT 06/20/18

HISTORIC STATE LEGISLATION PASSED PROTECTING BROADWAY CONSUMER RIGHTS IN TICKET RESALE MARKET

Today, the New Yok State Legislature passed historic legislation and adopted important consumer disclosures in the ticket resale market. Ticket buying has changed rapidly with the growth of the internet which has become the primary source for purchasing tickets to concerts, sporting events and live theatre. Accordingly, many producers, artists and venues have worked with the legislature and sought to enhance consumer protection in the state’s Arts and Cultural Affairs Law governing the sale and resale of tickets.

“A lack of oversight has led to a confusing and opaque ticket buying environment where, in many instances, consumers are not aware that they are doing business with a third-party reseller or that the reseller is listing tickets on speculation and they have not yet been made available for sale by the artist or venue,” said Charlotte St. Martin, President of the Broadway League. “As a long-term champion of consumer protection and theatre accessibility, the League has been a vocal supporter of reform in this area.”

The law is the result of nearly two years of active legislative inquiry and deliberation. During that period, League members and staff have joined two large stake-holder round-table discussions on enhancing the current law, participated in dozens of meetings with state legislators to advocate for transparency in the resale market and submitted several filings recommending language to help improve the current legislation.

Despite vehement opposition from the broker industry, today’s legislation marks a significant victory for ticket buyers and helps ensure that the public has access to valuable information upon which to make informed purchases, while maintaining the ability to convey tickets should they no longer be able to attend the show or event. Among other important protections, the legislation requires that broker sites disclose all fees and surcharges prior to accepting payment, divulge when tickets are being sold on speculation and provide a refund if tickets are not delivered timely. It also expressly proscribes unauthorized resellers from implying an official relationship to an event or production by prohibiting the use of intentionally misleading web URLs.

The Broadway League applauds the work of the legislature and expresses gratitude to Governor Andrew Cuomo, Senator Terrence Murphy and Assemblyman Daniel J. O’Donnell.


THE BROADWAY LEAGUE (Charlotte St. Martin, President), founded in 1930, is the national trade association for the Broadway industry. The League’s 700-plus members include theatre owners and operators, producers, presenters, and general managers who present in nearly 200 markets in North America. Each year, League members bring Broadway to nearly 30 million people in New York and on tour across the U.S. and Canada. The Broadway League has recently added a new category for International membership to collaborate with professionals from around the world who produce and present Broadway quality theatre. The Broadway League annually co-presents the Antoinette Perry “Tony” Awards®, one of the most coveted awards in the entertainment industry.

Key League programs and resources include: Kids’ Night on Broadway®, The Jimmy® Awards, Stars in the Alley®, Internet Broadway Database® (ibdb.com), Broadway.org, SpotlightonBroadway.com, Commercial Theater Institute (with Theatre Development Fund), as well as numerous conferences and forums for our members. Broadway Bridges™, with the support of the New York City Department of Education and the United Federation of Teachers, is aimed at giving every New York City public high school student the opportunity to see a Broadway show before graduation. TheatreAccessNYC (co-produced with TDF) is the one-stop website of accessible Broadway performances for theatregoers with disabilities. Families.Broadway is the League’s site for family friendly offers and pricing. Broadway.org is the League’s official on-line headquarters for Broadway in NYC, on tour, and internationally.

Broadway.org is the League’s official on-line headquarters for Broadway in NYC, on tour, and internationally. For more information visit BroadwayLeague.com, or follow @BroadwayLeague on Twitter and visit us at Facebook.com/BroadwayLeague.

Broadway theatres are filled with an exciting array of new and classic musicals and plays, providing the perfect experience for every audience. Great seats are available at every price point and are easy to buy online, by phone, or in person at theatre box offices. It’s always the perfect time to see a show. Broadway performs every day of the week at multiple curtain times to accommodate every schedule.
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