| Executive Director of TDF on their new website: | |
| Posted by: bwayjoey 10:55 am EST 01/24/19 | |
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| From an email I just received: "As we go into the new year, I want to give you an update on our new ticketing system. Since we launched in the fall, many members have easily made the transition and have enjoyed hundreds of shows. That said, some members have experienced a variety of challenges. While hiccups are not unusual in the launch of new system, I know they are very frustrating for those experiencing them. Some members have asked why we needed to change a system which was working perfectly well for them. While the reasoning may not be of interest to many of you, I think it’s a fair question and I want to answer it. Our previous ticketing system was seriously outdated on the back end and as our volume of e-commerce increased, we had to make the transition to a system that had better auditing and reporting capabilities and was able to keep up with changes to a variety of ticketing system requirements including credit card compliance. Additionally, it was critical to ensure that the site was accessible to people with disabilities. As new technologies evolved, this accessibility became more feasible. Our new ticketing system, Tessitura, is the primary ticketing system used by not-for-profit organizations throughout the English-speaking arts world. Because we have significantly more volume and more offerings than virtually any other arts organization in the United States, and because of our commitment to accessibility, we required a custom design web application to interface with the Tessitura system. It is this interface between the two components that has caused a variety of problems we could not have predicted at launch. We do not take the problems lightly and I am happy to report that most issues have been solved. The biggest problem experienced by some customers (and which is now fixed!) was that after a particular performance of a show had sold out, it would still appear in the list of available dates. When we launched the system, the website application would cycle through every performance of every show to check availability. At launch, this process was unexpectedly slow and made the website nearly unusable. We had to turn off this website feature and manually remove shows from our website as they sold out. It took time, but the website programmers developed a new, faster automated solution, and that solution was implemented last week: Sold out shows no longer appear in the listings of available performances." |
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