It was the same at BE MORE CHILL on Thursday. Two thugs, each monitoring a line, who had no idea that these patrons paid hundreds of dollars for tickets and deserved to be treated with respect. Even the TSA goons at airports seem to understand this.
I don’t think it really matters what amount patrons paid for their tickets. The important thing is they’re “patrons” - aka customers - and they derserve “customer service”... which I believe includes common courtesy.