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| question | |
| Posted by: liam44 02:02 pm EDT 04/20/20 | |
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| I had bought a ticket for Hamilton in SF through Broadway SF for May 27. I have not received a refund as of yet. I sent them an e mail and in there response (automatic) BroadwaySF customers with tickets to canceled performances through May 31 will be automatically refunded to the method of payment used for purchase in performance date order. We thank you for your patience. So read this as them saying I will get a refund on May 27 the date of the performance. This is crazy, anybody know if this is legal. Telecharge here in NY refunded all my purchased tickets within a week. Any help appreciated. Liam |
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| re: question | |
| Posted by: NW 04:57 pm EDT 04/20/20 | |
| In reply to: question - liam44 02:02 pm EDT 04/20/20 | |
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| I take that to mean that they're working though performances one after the other and will do earlier performances in May before doing May 27th. I don't think they mean to imply that you won't get your refund until May 27th, just that they'll get to you after previous May dates. | |
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| re: question | |
| Last Edit: MockingbirdGirl 02:34 pm EDT 04/20/20 | |
| Posted by: MockingbirdGirl 02:31 pm EDT 04/20/20 | |
| In reply to: question - liam44 02:02 pm EDT 04/20/20 | |
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| Why on earth wouldn't it be "legal" to refund tickets in performance date order? Do you believe you should receive yours before someone who has a performance on May 25, or May 15, or May 1? (And nowhere does it say you won't receive a refund until the scheduled date of the performance.) Clearly, their plea for patience in the face of a rather unprecedented situation is falling on deaf ears. |
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| re: question | |
| Posted by: Michael_Portantiere 05:19 pm EDT 04/20/20 | |
| In reply to: re: question - MockingbirdGirl 02:31 pm EDT 04/20/20 | |
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| "Clearly, their plea for patience in the face of a rather unprecedented situation is falling on deaf ears." Yes, clearly, in this case. Ticket sellers have to refund what amounts to huge sums of money to thousands and thousands of people, and I would think they literally can't do it all at once, both in terms of cash flow and the sheer logistics involved. |
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| Cash flow shouldn’t be the issue | |
| Posted by: dramedy 07:24 pm EDT 04/20/20 | |
| In reply to: re: question - Michael_Portantiere 05:19 pm EDT 04/20/20 | |
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| I believe future ticket sales are held in an escrow account for the refund for cancelled events. I have no idea what has to occur manually for refunds to happen. I do wonder who is paying that 3% fee charged by credit cards when they reverse the charges. Is it the producer or the ticket agency. I’m assuming the producer. |
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| re: question | |
| Last Edit: MockingbirdGirl 05:51 pm EDT 04/20/20 | |
| Posted by: MockingbirdGirl 05:49 pm EDT 04/20/20 | |
| In reply to: re: question - Michael_Portantiere 05:19 pm EDT 04/20/20 | |
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| Ticket sellers have to refund what amounts to huge sums of money to thousands and thousands of people, and I would think they literally can't do it all at once, both in terms of cash flow and the sheer logistics involved. And many (all?) of the refunds being processed by agents working from home while balancing their own child care and family issues. A bit of compassion for other people wouldn't come amiss. |
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| re: question | |
| Posted by: Huss417 02:27 pm EDT 04/20/20 | |
| In reply to: question - liam44 02:02 pm EDT 04/20/20 | |
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| It also might help here instead of just putting "question" in the topic to add "regarding Hamilton refund in SF." Then people will know what you are looking for prior to having to click on the thread. | |
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