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| Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 | |
| Posted by: Official_Press_Release 08:32 am EST 03/09/21 | |
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| Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 SEATTLE PRNewswire/ -- Brown Paper Tickets announced today the continuation of its efforts to fully refund all ticket buyers and issue payments to all event organizers who have been impacted by the COVID-19 pandemic. As the wave of global shutdowns abruptly stopped the live event industry in 2020, ticketing companies across the world found themselves at the center of the extraordinary economic challenges that accompanied COVID-19. Despite these challenges, Brown Paper Tickets has remained committed to its customers throughout the pandemic, issuing refunds and payments, though the pace has been slowed substantially by the crisis. In the months since March 2020, Brown Paper Tickets has already processed millions of dollars in payments and issued more than 25,000 refunds to customers in 33 countries for events impacted by the pandemic. In the spirit of supporting consumers, Brown Paper Tickets has elected to refund all associated service fees for disrupted events. Brown Paper Tickets has voluntarily entered into an agreement with the State of Washington Attorney General's Office that reaffirms its dedication to independent artists and event organizers. This agreement ensures all event organizers are paid in full and all ticket holders will be fully refunded for events impacted by the pandemic. In addition, Brown Paper Tickets will continue its program that allows event participants to donate their refunds directly to event organizers to help them recover and produce great events in the future. "This agreement with the Washington Attorney General is consistent with our long-standing commitment to the arts community," said William Scott Jordan, president of Brown Paper Tickets. "The pandemic had a sudden and profound impact on live events and on the ticketing industry worldwide, but our drive to support our customers has guided our efforts throughout the past year. We're excited to get back to focusing on what matters most: providing full refunds and payments, and helping event organizers get back on their feet as the world recovers." The company expects payments to accelerate in the coming months and will work to develop a method by which customers will have visibility into the process and timeline for their respective payments. "We know this has been a frustrating year for our industry and for our customers. Finally, we're on track to provide participants and organizers the support they need during this period," Jordan said. "We're looking forward to resolving this difficult situation and continuing our commitment to support independent artists and the live events community." While the pandemic has had a devastating impact on the live events industry, many analysts predict that this industry will see a speedy and strong recovery after the pandemic. As lockdowns and restrictions ease, Brown Paper Tickets is confident that live events will roar back and people will finally be able to enjoy performing arts in person again. About Brown Paper Tickets Brown Paper Tickets is an independently owned and operated Seattle based ticketing company with offices in Edinburgh Scotland that has been helping event organizers and participants for over 20 years. Brown Paper Tickets powers live and virtual events around the world including festivals, intimate gatherings, opera and punk rock opera, roller derby, burlesque shows, craft brew openings, zombie walks and TEDx talks. |
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| re: Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 | |
| Posted by: pecansforall 02:50 pm EST 03/09/21 | |
| In reply to: Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 - Official_Press_Release 08:32 am EST 03/09/21 | |
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| Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 Sets industry standard? Are there ticketing companies out there that have not offered full refunds? Brown Paper should also say that they will "begin" offering refunds (not "continue") since the complaints from customers (and venues) not getting their money just about a year ago. Blatant spin. |
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| "Continue," eh? (nm) | |
| Posted by: MockingbirdGirl 10:57 am EST 03/09/21 | |
| In reply to: Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 - Official_Press_Release 08:32 am EST 03/09/21 | |
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| This is pure spin | |
| Posted by: ryhog 08:45 am EST 03/09/21 | |
| In reply to: Brown Paper Tickets Sets Industry Standard by Announcing it will Continue to Fully Refund Consumers Impacted by COVID-19 - Official_Press_Release 08:32 am EST 03/09/21 | |
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| The only industry standard they set was how much of a deadbeat they could be. When one sets a standard because the prosecutor is threatening an indictment, it is the prosecutor, not the deadbeat, that is setting the standard. | |
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| re: This is pure spin | |
| Posted by: writerkev 11:36 am EST 03/09/21 | |
| In reply to: This is pure spin - ryhog 08:45 am EST 03/09/21 | |
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| Threats of prosecution notwithstanding, what made them think anyone would be fooled into thinking it sets an industry standard to do what is obviously legal and commonsensical? What a crazy thing to send out a self-congratulatory press release about. | |
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| re: This is pure spin | |
| Posted by: ryhog 12:06 pm EST 03/09/21 | |
| In reply to: re: This is pure spin - writerkev 11:36 am EST 03/09/21 | |
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| In the crazy world of spinning sows' ears into silk purses, they realize that most people will be fooled because (a) they don't know anything about the case and (b) they are not even going to read far enough beyond the headline to see the arguable red flag about the AG of Washington. And for that crowd, this is good publicity about a company that probably is going to need it and more. Hence the spin. | |
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| re: This is pure spin | |
| Posted by: writerkev 12:24 pm EST 03/09/21 | |
| In reply to: re: This is pure spin - ryhog 12:06 pm EST 03/09/21 | |
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| I guess my point is, even if one reads only the headline, it seems ludicrous to crow about the fact that you're paying people back money for a product they didn't receive--and that that might be considered some industry standard worth a press release. Seems the bare-floor minimum to me, with no other context needed. | |
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