Actually, there are many good reasons. I'm sorry this is upsetting for you, but the fact that we live in a digital world is not a concept that has just arrived. If anything, the theatre is behind. If this really truly is a crisis for you, I suspect that if you approach the box office and explain your situation, an accommodation will be made. P.S. You also can't use a token in the subway. Soon you won't be able to use a metrocard.