| re: Appreciation post for Telecharge CS |
| Posted by: jo 09:49 pm EST 01/03/22 |
| In reply to: Appreciation post for Telecharge CS - Kaoru 08:13 pm EST 01/03/22 |
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| I would second the compliment to the Customer Service Unit of Telecharge, especially that I am from overseas. In one of the issues that I have reached out to them re the online system not working properly ( it wouldn't process the transaction for out -of- the- country transactions ) I was immediately referred to the proper IT personnel who could help me. The same IT personnel helped me on another issue ( the MY ACCOUNT page does not recognize transactions done via CS-Telecharge - he pointed me to the Order Status feature on the Main page).Other occasions where issues were brought to their attention ( via email/telephone), especially during the long pandemic hiatus, that were resolved to my satisfaction. |
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re: Appreciation post for Telecharge CS - lowwriter 02:02 pm EST 01/04/22 |
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