Threaded Order Chronological Order
| re: Appreciation post for Telecharge CS | |
| Posted by: jo 09:49 pm EST 01/03/22 | |
| In reply to: Appreciation post for Telecharge CS - Kaoru 08:13 pm EST 01/03/22 | |
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| I would second the compliment to the Customer Service Unit of Telecharge, especially that I am from overseas. In one of the issues that I have reached out to them re the online system not working properly ( it wouldn't process the transaction for out -of- the- country transactions ) I was immediately referred to the proper IT personnel who could help me. The same IT personnel helped me on another issue ( the MY ACCOUNT page does not recognize transactions done via CS-Telecharge - he pointed me to the Order Status feature on the Main page).Other occasions where issues were brought to their attention ( via email/telephone), especially during the long pandemic hiatus, that were resolved to my satisfaction. | |
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| re: Appreciation post for Telecharge CS | |
| Posted by: dottie20 09:24 am EST 01/04/22 | |
| In reply to: re: Appreciation post for Telecharge CS - jo 09:49 pm EST 01/03/22 | |
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| I concur. I spoke with someone last week about exchanging my 1/28 Music Man ticket for a date in April. The representative was most helpful and extremely friendly. | |
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| re: Appreciation post for Telecharge CS | |
| Posted by: jjbkvm 10:59 am EST 01/04/22 | |
| In reply to: re: Appreciation post for Telecharge CS - dottie20 09:24 am EST 01/04/22 | |
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| I agree. I’ve had multiple pleasant interactions. One that stands out was while on a bus from Philly to NYC to see King Lear with Glenda Jackson. The bus broke down and it became clear we were not going to make the curtain. I called Telecharge and the customer rep informed me that only the box office could approve a refund/exchange, so I asked her for the number and instead she called the box office for me and arranged an exchange. | |
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