Threaded Order Chronological Order
| Plaza Suite - no will call | |
| Posted by: Ncassidine 01:52 pm EDT 03/22/22 | |
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| Interesting/maddening: "Plaza Suite at the Hudson does not allow ticket pick up via will call at the box office. If an audience member does not have a smart phone or access to a printer, they are unable to attend the show." |
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| And at Carnegie Hall... | |
| Posted by: Ann 05:10 pm EDT 03/22/22 | |
| In reply to: Plaza Suite - no will call - Ncassidine 01:52 pm EDT 03/22/22 | |
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| .... you had to print out your ticket. | |
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| re: And at Carnegie Hall... | |
| Posted by: danr 08:52 pm EDT 03/22/22 | |
| In reply to: And at Carnegie Hall... - Ann 05:10 pm EDT 03/22/22 | |
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| I was offered will call at Anyone Can Whistle, had no problem picking it up. Maybe it's based on the event? | |
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| re: And at Carnegie Hall... | |
| Posted by: Ann 08:59 pm EDT 03/22/22 | |
| In reply to: re: And at Carnegie Hall... - danr 08:52 pm EDT 03/22/22 | |
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| I meant no scanning from your phone, which seems unusual these days. | |
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| re: Plaza Suite - no will call | |
| Posted by: lizzy 04:53 pm EDT 03/22/22 | |
| In reply to: Plaza Suite - no will call - Ncassidine 01:52 pm EDT 03/22/22 | |
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| I got the same message on Telecharge for The Minutes, playing at Studio 54. But Telecharge sends normal, scannable e-ticket for other shows so I called Telecharge about it because I don't have a printer. They said they "thought" the message was a mistake and that all e-tickets would have a bar code or something to be scanned. I assume they are trying to avoid a crowd at the will call window, to maintain the farce of social distancing before everyone squishes together into their tiny seats. I would call the theater directly and confirm this. If they didn't post this notice before you finalized the sale and your credit card was charged I think they have to let you in based on the confirmation email you received. Or if you really want to see it, libraries usually charge 10 cents to print a copy of your ticket email. |
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| re: Plaza Suite - no will call | |
| Posted by: mikem 04:51 pm EDT 03/22/22 | |
| In reply to: Plaza Suite - no will call - Ncassidine 01:52 pm EDT 03/22/22 | |
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| The tweeter expanded on the original tweet, saying her mother went to the box office to buy a physical ticket, and she was told that even if she bought a ticket at the box office, they would not give her a physical ticket. Then someone else said that they have physical tickets for Plaza Suite, and someone else who I think works at the Hudson said if someone has the order information, they would not be turned away by the front house staff, so I think there is some confusion somewhere along the line. The Hudson Theater website says you can pick up tickets at the box office for Will Call. From a business perspective, I can see why a theater might want to discourage people from having physical tickets, but turning people away because their phone isn't working seems extreme. Especially if the person bought the ticket from the box office directly. |
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| re: Plaza Suite - no will call | |
| Posted by: den 09:46 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - mikem 04:51 pm EDT 03/22/22 | |
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| Hmmm… When I went to the Hudson box office to buy Plaza Suite tickets, the person in front of me said she was buying tickets for friends who would be visiting NYC, and there was no problem giving her printed tickets. But when I bought my tickets, I wasn’t given that option. The (very pleasant and patient) agent sent the tickets to my email and had me check my phone to see that I had received them before I left the box office window. Then, I printed them at home, though I could have shown the email attachment on my phone at the performance. (For many reasons, I prefer paper tickets.) Weird … but, in general, just another nail in the coffin of the concept of customer service. | |
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| re: Plaza Suite - no will call | |
| Posted by: dramaturg 04:00 pm EDT 03/22/22 | |
| In reply to: Plaza Suite - no will call - Ncassidine 01:52 pm EDT 03/22/22 | |
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| I wonder if perhaps this policy is applied only during the hour prior to curtain, because my cousin forgot her ticket for last Wednesday's matinee of "Plaza Suite" and the box office person printed out her ticket and gave it to her. We went to the box office at around 12:45, so maybe they wouldn't have done that if we'd gotten there at 1:15 or 1:30 -- who knows... | |
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| re: Plaza Suite - no will call | |
| Posted by: jaymac 04:51 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - dramaturg 04:00 pm EDT 03/22/22 | |
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| NOT TRUE - I picked up my tickets at the Box office. There were other people picking up at WILL CALL | |
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| What's will call? | |
| Posted by: Singapore/Fling 03:29 pm EDT 03/22/22 | |
| In reply to: Plaza Suite - no will call - Ncassidine 01:52 pm EDT 03/22/22 | |
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| Like, do they call you to say they're sending you tickets via email? (/s, obvs, lol) |
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| re: Plaza Suite - no will call | |
| Posted by: ryhog 02:48 pm EDT 03/22/22 | |
| In reply to: Plaza Suite - no will call - Ncassidine 01:52 pm EDT 03/22/22 | |
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| "they are unable to attend the show" That's not true. They can go to (e.g., a staples/fedex office/etc, or a lot of hotels), and print it off. So everyone has access to a printer and of course in 2022 not having a smart phone is not very... smart. |
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| re: Plaza Suite - no will call | |
| Posted by: den 09:51 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - ryhog 02:48 pm EDT 03/22/22 | |
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| Why should a consumer have to undertake this additional burden/ responsibility especially at the hundreds of dollars per ticket being charged? My smart phone is a fairly recent acquisition and I’m ok with that, but I still know a number of people — many of them theatergoers — who don’t have one and don’t want one. A smart phone and/or access to a printer should not be a prerequisite for seeing a Broadway show. | |
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| re: Plaza Suite - no will call | |
| Posted by: ryhog 12:03 am EDT 03/23/22 | |
| In reply to: re: Plaza Suite - no will call - den 09:51 pm EDT 03/22/22 | |
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| Sorry but if you don't want a smart phone in 2022 you are making a contrarian choice. You are free to do so but the norm is not a "burden." Not only do I not "still know a number of people without smart phones" - and I am including octogenarians and even nonagenarians in this observation - I don't see people without them when I walk around, attend theatre, etc. This board apparently has a remarkably high percentage of contrarians. | |
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| re: Plaza Suite - no will call | |
| Posted by: Ncassidine 06:45 am EDT 03/23/22 | |
| In reply to: re: Plaza Suite - no will call - ryhog 12:03 am EDT 03/23/22 | |
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| I mean, this is so rude. Maybe you're making a contrarian choice, or maybe you don't have a lot of money, or maybe you're elderly. Or maybe one of a dozen other things. | |
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| re: Plaza Suite - no will call | |
| Posted by: ryhog 12:23 pm EDT 03/23/22 | |
| In reply to: re: Plaza Suite - no will call - Ncassidine 06:45 am EDT 03/23/22 | |
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| Let's not belabor the point. I don't think it is rude but now you are suggesting that a person who has bought tickets to a show with an average price of $213 cannot afford an entry level cell phone. And as I said, I know a lot of people in their 80s and 90s and I don't know a single one that does not have a smart phone. One of my best friend's mothers, in her 90s and living in assisted living on medicaid, has a cell phone. Sorry but not buying the alternative explanations. No more horse and buggies in midtown either. | |
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| re: Plaza Suite - no will call | |
| Posted by: den 07:43 pm EDT 03/23/22 | |
| In reply to: re: Plaza Suite - no will call - ryhog 12:23 pm EDT 03/23/22 | |
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| I am suggesting that if I’m paying an average of $213 for a ticket, I should have that ticket delivered to me as per my preference, whether printed by the box office, or sent to my email and printed at home, or presented on my mobile. I’m not talking about affordability of cell phones; I’m taking about the consumer’s preference (not the box office’s convenience). | |
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| re: Plaza Suite - no will call | |
| Posted by: Ncassidine 05:17 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - ryhog 02:48 pm EDT 03/22/22 | |
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| Glad you feel you can make a judgement call about someone's phone choice. | |
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| re: Plaza Suite - no will call | |
| Posted by: ryhog 08:50 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - Ncassidine 05:17 pm EDT 03/22/22 | |
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| It's not a judgment call; it is a statement of fact. Technology is not static and not having a smart phone is no longer a reasonable choice. (And of course in this case there is a very simple alternative, getting a ticket printed somewhere in the neighborhood.) Would you feel the same if someone posted a complaint that they came to the theatre and discovered that there was nowhere for them to stable their horse? | |
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| re: Plaza Suite - no will call | |
| Posted by: Singapore/Fling 05:42 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - Ncassidine 05:17 pm EDT 03/22/22 | |
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| It's where things are going, though. We're at a point where people who are holding out from smart phones are putting themselves into forced obsolescence... and I say that as someone who just bought his husband his first smart phone. | |
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| re: Plaza Suite - no will call | |
| Posted by: den 09:46 pm EDT 03/23/22 | |
| In reply to: re: Plaza Suite - no will call - Singapore/Fling 05:42 pm EDT 03/22/22 | |
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| You are right, it’s where things are going, but for me, it’s a question of how people choose to use their phones. In pre-pandemic days, I rarely brought my phone to the theater. I left it at home because I wanted to focus on the show with neither distractions nor temptations. I find that, for me, it’s necessary to disconnect from technology a few hours a day, like at a show or at dinner with friends. (I’m relieved to find, lately, that restaurants have rethought QR code menus and have gone back to printed menus; nothing more dispiriting than starting an evening with friends with everyone stating at their phones.) It’s one thing to have to stay connected at work, but it’s something else on my own time, and I resent the expectation that I will be tethered to my phone when I’m going to a movie or a show. I’m not a technophobe, just an old man, grumpy about technology, even as I type this on my iPad. | |
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| re: Plaza Suite - no will call | |
| Posted by: ShowGoer 03:29 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - ryhog 02:48 pm EDT 03/22/22 | |
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| I'll also add, while the policy is annoying - and, I suspect, a result entirely due to Amabssador Theatre Group's financial straits (they lost $202 million for the 12 months ending March 2021...! Remains to be be seen how much more was lost in the year since - and laid off over 1200 UK staff last year)... At the same time, at those prices (tickets start at $110 in the last row of the balcony, and the orchestra ranges from $199 to $549, with the run nearly sold out), the Venn diagram between people who can afford those Plaza Suite tickets on the one hand and people who have neither a good working printer or a relatively recent smartphone on the other hand, I would bet, is negligible. | |
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| re: Plaza Suite - no will call | |
| Posted by: Delvino 04:36 pm EDT 03/22/22 | |
| In reply to: re: Plaza Suite - no will call - ShowGoer 03:29 pm EDT 03/22/22 | |
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| Symphony space: “Please note that most of the check-in process will occur outside of the building, and our lobby will not be available for waiting or gathering. The theater will open early as the entry process will take more time. When you arrive, have your proof of vaccination and a photo ID ready to show our greeters and have your ticket available on your mobile device or print your ticket in advance at home. Limited will-call tickets will be available. No outside food or drink will be allowed inside the building.“ |
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