The tweeter expanded on the original tweet, saying her mother went to the box office to buy a physical ticket, and she was told that even if she bought a ticket at the box office, they would not give her a physical ticket. Then someone else said that they have physical tickets for Plaza Suite, and someone else who I think works at the Hudson said if someone has the order information, they would not be turned away by the front house staff, so I think there is some confusion somewhere along the line. The Hudson Theater website says you can pick up tickets at the box office for Will Call.
From a business perspective, I can see why a theater might want to discourage people from having physical tickets, but turning people away because their phone isn't working seems extreme. Especially if the person bought the ticket from the box office directly. |
