| Hmmm… When I went to the Hudson box office to buy Plaza Suite tickets, the person in front of me said she was buying tickets for friends who would be visiting NYC, and there was no problem giving her printed tickets. But when I bought my tickets, I wasn’t given that option. The (very pleasant and patient) agent sent the tickets to my email and had me check my phone to see that I had received them before I left the box office window. Then, I printed them at home, though I could have shown the email attachment on my phone at the performance. (For many reasons, I prefer paper tickets.) Weird … but, in general, just another nail in the coffin of the concept of customer service. |
