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| Music Man Ticket Question | |
| Posted by: sjeffries84 09:09 pm EDT 06/27/22 | |
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| A while ago I purchased 2 tickets for The Music Man for next Tuesday evening. My friend who is accompanying me is a huge Sutton Foster fan. Sutton will be out of the show next Tuesday. I contacted Telecharge and was told that as Sutton's name is not above the title (only Hugh Jackman is above title) I cannot exchange for another date when Sutton is back. I would appreciate if anyone could give me some guidance on how to proceed besides attending the show with Sutton's understudy. Thank you. | |
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| re: Music Man Ticket Question | |
| Posted by: jo 01:13 am EDT 06/28/22 | |
| In reply to: Music Man Ticket Question - sjeffries84 09:09 pm EDT 06/27/22 | |
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| Maybe you can call Telecharge-Customer Service and ask them if you can buy tickets for another date ( of your choice) and then ask them to cancel the original tickets? But you will have to execute the new purchase transaction first before asking for the cancellation ( but you can inquire if this can be done). That way, Telecharge suffers no loss. Maybe you can say that you are unable to get to NYC on the original date but would like to see the show on another date? | |
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| re: Music Man Ticket Question | |
| Posted by: Guillaume 11:56 pm EDT 06/27/22 | |
| In reply to: Music Man Ticket Question - sjeffries84 09:09 pm EDT 06/27/22 | |
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| If you live close enough to go to the theatre box office, I would go there and ask them to swap. I can't imagine they would not swap for another date down the road. Otherwise I would call Telecharge back the day of and say YOU have tested positive for Covid and can you please pick another date? |
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| re: Music Man Ticket Question | |
| Posted by: mikem 12:28 am EDT 06/28/22 | |
| In reply to: re: Music Man Ticket Question - Guillaume 11:56 pm EDT 06/27/22 | |
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| Some people on the other board have said that theaters are cracking down on audience members using COVID positivity as a reason for switching, and they want to see proof of a positive test. So I wouldn't start going down that route. I am surprised Telecharge won't let you exchange. The box office for the week Jackman was out shows that a surprisingly large number of ticketholders did not ask for an exchange or refund. Even with Jackman out, the show still had an average ticket price of over $200. I might call them and try again, emphasizing that Foster, not Jackman, is the whole reason you are seeing the show. And as Guillaume says, if you go directly to the box office, that might work even better. |
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| re: Music Man Ticket Question | |
| Posted by: Anakela 11:18 pm EDT 06/27/22 | |
| In reply to: Music Man Ticket Question - sjeffries84 09:09 pm EDT 06/27/22 | |
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| While that’s factually correct, Sutton is not above the title, I would escalate it with Telecharge, as that goes against what the PR for the show has said, which is “Please contact your original point of purchase if you wish to exchange your ticket for a future performance.” at least I assumed Playbill got this info in this article from the production. |
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| Link | Sutton Foster Tests Positive for COVID-19; Understudies Audrey Cardwell and Kathy Voytko Will Step Into The Role of Marian Paroo |
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