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| Telecharge problem | |
| Posted by: StanS 12:49 pm EDT 07/18/23 | |
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| I tried to purchase tickets to Good Night Oscar online. At the point of logging in, I didn't remember my password so I clicked "forgot password" and filled in the info and they said a password reset email would be sent to my email address. But I never got the email. I also checked my spam folder. I tried this 3 times. I then tried to check out as a guest upon which I got this message: "Your email address is already on file with a Telecharge.com account. Login at left or click continue as guest to proceed as guest." When I tried to proceed as guest, I got "There is already an account using this email address. Please provide a different email address." I finally called the box office and bought the tickets by phone. Has anybody else had this problem. |
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| re: Telecharge problem | |
| Posted by: Telecharge 05:21 pm EDT 07/18/23 | |
| In reply to: Telecharge problem - StanS 12:49 pm EDT 07/18/23 | |
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| Hi there! We're sorry you experienced this! Please send us an email at webaccess@shubertticketing.com with more information about what happened and we'll be happy to take a look. - Telecharge | |
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| re: Telecharge problem | |
| Posted by: StanS 06:13 pm EDT 07/18/23 | |
| In reply to: re: Telecharge problem - Telecharge 05:21 pm EDT 07/18/23 | |
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| There is no more information. I gave the complete history of what happened. | |
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| Telecharge is so broken | |
| Posted by: Singapore/Fling 09:44 pm EDT 07/18/23 | |
| In reply to: re: Telecharge problem - StanS 06:13 pm EDT 07/18/23 | |
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| For the past year, every time I try to buy a ticket online, it doesn't work, and then I have to call them and spend time on the phone while they fix the problem, which they have never been able to explain why the problem is happening satisfactorily. Add to that their utterly horrid mobile site which won't let you actually choose your seats from a map and is doubly worse when you're attempting to investigate discount codes. Oh, and that awful 3-D map of the theater that nobody needs and which is nigh near impossible to navigate. Truly, just wish they would stop existing and the Shubert houses would just work with literally any other ticketing service. They're just the absolute worst. |
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